2Line.AI or Ruby Receptionists?

Who each is for

Ruby is for businesses whose callers should always reach a live person. Its receptionists answer 24/7 and bill by the minute, from $250 a month for 50 minutes up to $1,725 for 500. For calls that need warmth or judgment every time, such as upset clients or sensitive situations, live people are a real advantage.

2Line.AI is for owners who want 24/7 answering without a large monthly bill, and whose calls are mostly routine: what do you do, how much is it, when can you come. Mia answers in your business name, books appointments inside your hours and leaves a slip, and she hands anything urgent to you. The business number, calling and texting come in the same app.

What a typical day looks like with each

Switching from Ruby Receptionists to 2Line.AI

1. Pick a new local number in 2Line.AI from the area codes near you. Porting isn’t supported, so this is a new number, not your Ruby Receptionists number moved over.
2. Set your business name, hours and caller ID name (up to 15 characters). Teach Mia from your business name or website, then call the new number from another phone to test her.
3. Keep Ruby Receptionists running while you switch, so anyone who still has the old number reaches you. A month or two of overlap is a sensible minimum.
4. Tell your customers. Text your regulars from the new number, and change the old number’s voicemail greeting to give the new one.
5. Update your Google Business Profile (Edit profile, then Contact, then Phone number), then your website, Apple Maps, Yelp, Facebook, cards and truck.
6. When calls to the old number have slowed to a trickle, cancel Ruby Receptionists.

If some of your callers truly need a live person, work out which calls those are first. With 2Line.AI you can set Mia to answer only after hours or only when you don’t pick up, and take the rest yourself. Step-by-step help for Google is in our guide to changing your Google Business Profile phone number.

What 2Line.AI doesn’t do

Worth knowing before you choose:

• No human receptionists. Mia is an AI receptionist; she hands urgent calls to you.
• No number porting. You get a new local US number; you can’t move an existing number in.
• No CRM, Google Calendar or Zapier integrations. Bookings sync to your iPhone Calendar, and leads and slips live in the app.
• No international numbers or calling. Numbers are US only, for calling and texting US numbers.
• Calls, texts and Mia aren’t bundled into the plan; they use credits. At zero credits they pause until you add more, and your number stays yours.