Mia answers when you can't
Mia by 2Line.AI is the AI receptionist built into the 2Line.AI app. She answers calls in your business name when you're busy, after hours or every time, asks what the caller needs, books appointments into your hours and leaves you a short written summary called a slip.
Meet Mia by 2Line.AI: how she answers, what she costs and what callers hear.
What you get
The calls you miss are often the ones that matter: a new customer, an urgent job, someone ready to book. Plenty of callers won't leave a voicemail. They just try the next name on the list.
Mia by 2Line.AI picks up in your business name, answers from what you taught her, books into your hours and texts the caller what happens next. You read a slip when you're free, and you can take any call yourself while she's on it.
Sounds like your front desk
Mia greets callers with your business name, answers common questions from what you taught her, and never promises what you told her not to.
You choose when she answers
Always, only after hours, or only when you don't pick up. Switch her on or off from the app, a widget or Siri.
Hand the call to yourself
While Mia is talking, tap Hand to me and the call comes to you. Add words like “leak” or “locked out” and she passes those calls to you.
Learns your business in a minute
Type your business name or website. Mia reads it and drafts your greeting, hours, services and answers for you to check.
How Mia works
- 1Teach Mia your businessType your business name or website. Mia reads it and drafts a greeting, hours, services, prices and answers to common questions.
- 2Check what she draftedEdit anything that's off. Add the words that mean “put them through to me”, like “flooding” or “locked out”.
- 3Pick her voice and test herChoose Warm, Bright or Calm, then make a test call to hear exactly what callers hear.
- 4Choose when she answersAlways, only after hours, or only when you don't pick up. Flip her on or off from the app, a home screen widget or Siri.
- 5Read the slipAfter each call you get a slip: who called, what they need and a next step. The caller gets one “what happens next” text.
A call Mia takes while you're busy
A made-up call to a fictional business. Mia only quotes prices you gave her.
Who Mia helps most
Plumbers
Mia passes active leaks straight to you and books the routine jobs into your hours.
2Line.AI for plumbersHVAC Technicians
On the hottest days she answers every “my AC stopped” call at once, so nobody hits voicemail.
2Line.AI for hvac techniciansSalons and Barbers
Clients book with Mia while you're mid-cut, and you never put a head of foils on hold.
2Line.AI for salons and barbersReal Estate Agents
Buyers calling from a sign get answered on the first ring, and you get a slip with what they want to see.
2Line.AI for real estate agentsSettings you control
| Greeting | The first thing callers hear. Mia drafts it; you edit it. |
|---|---|
| Business, services and prices | What Mia knows and can quote. She doesn't promise what you told her not to. |
| When Mia answers | Always, only after hours, only when you don't pick up, or off. |
| Voice | Warm, Bright or Calm. Her name stays Mia. |
| Words that come to you | If a caller mentions one, Mia says she'll connect them and passes the call to you. |
| AI summaries | On by default, 1 credit per call. Turn them off in Settings. |
What it costs
Say Mia answers 20 calls for you in a month, about 3 minutes each. That’s 3,060 credits. The cheapest way to cover it is one 4,000-credit pack ($59.99), on top of your plan. Your real use will differ.
| Mia, 20 calls × 3 minutes | 48 × 60 = 2,880 credits |
|---|---|
| AI summaries | 1 × 20 = 20 credits |
| 20 “what happens next” texts | 8 × 20 = 160 credits |
| Total | 3,060 credits, covered by $59.99 in packs |
After Hand to me, the rest of the call is billed at the normal call rate. Plans are $19.99 a month or $99.99 a year with a 3-day free trial, and start with 100 credits, once. Credits don’t refill each month; packs start at $4.99. See all rates.
Get more out of Mia
- Give Mia your real prices or price ranges. Callers who hear a number are easier to book.
- Keep the greeting short: your business name, her name and one question.
- Add your urgent words on day one, so the calls that can't wait still reach you.
- Start with “when I don't pick up”. You still take the calls you can, and Mia catches the rest.
- Make a test call after every big change to her answers.
- Add the Mia widget to your home screen and switch her on as you walk into a job.
Mia compared with voicemail and a live answering service
| Feature | Mia by 2Line.AI | Voicemail | Live answering service |
|---|---|---|---|
| Answers in your business name | Yes | Only your recorded greeting | Yes |
| Answers questions | From what you taught her | No | From a script |
| Books appointments | Yes, inside your hours | No | Varies by service |
| Nights and weekends | Yes, if you choose | Yes | Varies by plan |
| Calls that need judgment | Hand to me passes them to you | No | People handle these well |
| How you pay | 48 credits a minute while she talks | 7 credits a minute on 2Line | Usually per minute or per call |
Other options vary by carrier, phone and provider. Check theirs before you decide.
Read next
Meet Mia by 2Line.AI
The AI receptionist inside 2Line.AI: what she does on a call, what she costs and how she learns your business.
Read moreAI Receptionist vs Answering Service: Which to Choose
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Read the guideAI Receptionist Scripts: What to Teach Yours
What to teach an AI receptionist: greeting scripts, questions to ask callers, urgent call rules, prices and booking rules, with examples you can copy.
Read the guide2Line.AI vs Smith.ai
Compare 2Line.AI and Smith.ai AI receptionists: per-call vs per-minute pricing, booking, and getting a business number included.
Compare2Line.AI vs Ruby Receptionists
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CompareGoes well with
Appointment booking
Callers book appointments with Mia inside your business hours. Confirmations, reminder texts (reply C or R) and review requests after the job.
Learn moreVoicemail to text
Visual voicemail with voicemail-to-text transcripts and AI summaries on your second number. Search, share and reply in one tap.
Learn moreMissed call text back
Automatic missed-call text back so callers don't ring your competitor. Personalized texts, booking links and follow-ups from your 2Line number.
Learn moreAll features
Everything 2Line.AI does, grouped by answering, numbers, texting, and calls and voicemail.
See allQuestions about Mia
How much does Mia cost?
Can callers tell she is an AI?
What happens after Mia takes a call?
Can Mia put a caller through to me?
Can Mia answer only after hours?
What if I run out of credits?
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