Every plumbing call answered, even when you're under a sink.
2Line.AI gives plumbers a second business number on the phone they already carry. When you're under a sink or cutting pipe, Mia by 2Line.AI answers in your business name, asks whether water is leaking right now, hands active leaks to you and books the routine jobs into your hours. Each call leaves you a written slip.
“Thanks for calling Rivera Plumbing, this is Mia. Is this about a leak or something you'd like scheduled?”
You can't answer a call from under a sink, and a customer with a leak calls the next plumber on the list.
What Mia asks your callers
- Is water leaking right now?
- The address of the job
- The best time to come by
- A photo by text, if it helps
Active leaks, no water or sewage backups come straight to you.
What a busy day looks like for a plumber
It's 10:40 on a Tuesday and you're on your back under a kitchen sink in Plano, hands covered in PVC cement. Your phone rings twice in five minutes. The first caller has a slow drip from a water heater, so Mia gets the address, checks the valve is off, books an afternoon visit and texts the homeowner what happens next. The second caller has sewage coming up in the tub, and Mia hands that call straight to you, so you wipe your hands and pick up.
A made-up example. Names and places are fictional.
How Mia handles a call for plumbers
An example of a call to a fictional business. Mia uses your greeting, your questions and your rules, and you can take the call any time with Hand to me.
After the call: the caller gets one “what happens next” text, and you get the slip above.
The calls plumbers get, and what Mia does with each
Active leak or burst pipe
Mia asks whether water is running and if they've found the main shut-off, then passes the call to you.
Water heater not heating
She asks gas or electric, tank or tankless and roughly how old it is, then books a visit in your hours.
Clogged drain or slow toilet
She asks which fixture and whether more than one drain is backing up, then takes the next open slot.
Price check on a faucet or toilet swap
If you taught her your prices, she texts a quote, and the customer can accept by replying YES within a week.
Sewage coming up a drain
Sewage is on your urgent list, so the caller reaches you instead of a booking.
Supply house or sales call
Calls that aren't customers can go to voicemail, and you skim the transcript later.
You choose when Mia answers: always, after hours, or only when you don’t pick up. Take any call yourself with Hand to me.
What to teach Mia as a plumber
Mia drafts this from your business name or website. Check each item, put in your own prices and rules, and change any of it later in the app.
Before your first call
- The jobs you do and don't do (water heaters yes, well pumps no, for example)
- Your service call or trip fee, and what it covers
- Price ranges you're happy to share, like drain clearing or a toilet install
- What counts as urgent: active leaks, no water, sewage backups
- The towns and ZIP codes you cover
- What to tell a caller about the main shut-off while they wait for you
What it costs
Say Mia answers 25 calls for you in a month, about 3 minutes each. That’s 3,825 credits. The cheapest way to cover it is one 4,000-credit pack ($59.99), on top of your plan. Your real calls will differ.
| Mia, 3 minutes | 48 × 3 = 144 credits |
|---|---|
| AI summary | 1 credit |
| “What happens next” text to the caller | 8 credits |
| Each call | 153 credits |
| 25 calls | 3,825 credits, about $59.99 in packs |
| If you answer yourself | 8 credits a minute, so a 3-minute call is 24 credits. Missed calls and ring time are free. |
Plans are $19.99 a month or $99.99 a year. Your plan’s 100 starter credits (once) cover about 2 minutes of Mia, or 12 minutes of calls you answer yourself. Credits don’t refill each month; you add a pack when you need one. See all rates.
Set up in 4 steps
- 1Pick your numberChoose from 4 local US numbers with area codes near you. It rings in the 2Line.AI app on the phone you already have.
- 2Start your plan$19.99 a month, or $99.99 a year with a 3-day free trial. Your plan starts with 100 credits, once.
- 3Teach Mia your tradeType your business name or website. Mia drafts your greeting, hours, services and prices for you to check. Tell her what counts as urgent, for example: active leaks, no water or sewage backups come straight to you.
- 4Turn on notificationsSo you see each slip the moment a call ends, and urgent calls reach you. Then make a test call to hear Mia.
Phone and follow-up tips for plumbers
- 1
Ask for a photo before you quote
A picture of the water heater label or the pipe under the sink tells you the brand, size and age before you load the van. Customers can text photos to your 2Line number, and they sit in the same conversation as the call.
- 2
Use one number on the van, the invoices and Google
Put the same 2Line number on your van, invoices and Google Business Profile. A number that matches everywhere looks established, and it never changes when you switch cell carriers.
- 3
Pick your after-hours rule before the first midnight call
Decide whether Mia answers after hours and what's worth waking you for. You might choose burst pipes and sewage only, with everything else booked for the morning.
- 4
Ask for the review the day the water stops
Customers are most grateful right after the fix. Tap Job done before you leave the driveway and 2Line.AI texts a review request while it's fresh.
- 5
Don't let the small jobs slip
Running toilets and dripping faucets are easy to forget, but they're steady work. Read the slips between jobs, and the closing-time summary gives you the day's calls in one place.
What plumbers use most
Missed call text back
When you miss a call on your 2Line number, the caller gets a text from your business within moments, so they wait for you instead of calling the next company. You write the message once, and it can include your booking link.
Learn moreAppointment booking
Mia books appointments during the call, inside the business hours you set, and texts the caller a confirmation. Reminders go out before the visit, and customers reply C to confirm or R to reschedule.
Learn moreBusiness texting
2Line.AI lets you text and send pictures from your business number, registered with US carriers for business messaging. Quick actions send quotes, On my way texts with your arrival time, reminders and review requests.
Learn moreRead next
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CompareQuestions
Can Mia tell an emergency from a routine job?
Can customers text me photos?
Can Mia tell callers how to shut off their water?
Does Mia get the job address?
Will jobs Mia books show up on my calendar?
How much does 2Line.AI cost for plumbers?
Stop losing calls on the job.
Yearly comes with 3 days free. $19.99 a month or $99.99 a year.
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