Terms of Use

Last updated: August 31, 2026
Effective date: August 31, 2026
Public page: https://2line.ai/terms (full webpage, not a popup)
Related: Privacy Policy · Support

These Terms of Use (the “Terms”) are a contract between you and 2Line AI LLC, a limited liability company (the “Company,” “2Line AI LLC,” “we,” “us,” or “our”). 2Line.AI is the product and brand name. On the Apple App Store, the seller name is 2Line AI LLC.

1. Acceptance

By downloading the 2Line.AI application (the “App”), creating an account, obtaining a second phone number, or otherwise using the website at https://2line.ai, the App, or related services (collectively, the “Service”), you agree to these Terms. “Device” means the phone, tablet, or computer you use to access the Service.

The Service is a business communications tool: a second phone number plus an AI receptionist that can answer 24/7 under rules you control, record calls when you enable recording, transcribe those calls, and produce instant summaries. Voice and SMS are provided through Telnyx. Commercial and professional use by solo professionals, freelancers, and small businesses is allowed.

2. Binding by download, use, or click

You are bound when you click to accept, create an account, download the App, or use the Service. You also acknowledge the Privacy Policy. If you do not agree, do not download, access, or use the Service.

3. Modification

We may change these Terms. We will post the updated Terms at https://2line.ai/terms and update the date above. If a change is material, we will notify you by email or in-app notice. Your continued use after the effective date is acceptance. If you do not agree, stop using the Service and close your account.

4. Eligibility

You must be at least 18 years old and able to form a contract. The Service is offered in the United States. It is not offered in the EEA or the United Kingdom unless we later expand and say so in writing.

If you use the Service for a business, you represent that you have authority to bind that business, and “you” includes that business.

You represent that you are not located in a region subject to a U.S. government embargo or designated as a terrorist-supporting country, and that you are not on any U.S. government list of prohibited or restricted parties.

5. Emergency calling / 911 in the United States

A 2Line.AI second number is an internet (VoIP) line. It is not a replacement for traditional 911 or for a standard mobile or landline phone.

Calls, including attempts to reach 911, travel over the public internet and through Telnyx and other carriers. 911 may not work or may work differently from a traditional phone, including if:

power, Wi-Fi, or cellular data is down, congested, or misconfigured;
you are roaming or using the App from a location we do not have on file;
the Device’s location services are off or inaccurate;
there is a Service, Telnyx, or carrier outage; or
you dial from outside the United States.

Emergency operators may not receive your correct location or a reliable callback number. You should keep a traditional mobile or wireline phone available for emergencies and, where the App asks, provide and update a registered location. Do not rely on 2Line.AI as your only way to reach help.

To the fullest extent permitted by law, you release 2Line AI LLC, Telnyx, Vercel, and our other providers from claims arising out of failed, delayed, or misrouted emergency calls, except where a statute prohibits that release.

6. Limitation of liability for emergency services

We are not an emergency service. We do not dispatch police, fire, or medical responders. We are not liable for any injury, death, property damage, or other loss related to your attempt to use the Service for emergency calling, to the maximum extent permitted by law. This section is in addition to Section 20.

7. License from 2Line.AI; restrictions

Subject to these Terms and your paid plan, 2Line AI LLC grants you a limited, personal (to you or your business), revocable, non-exclusive, non-transferable, non-sublicensable license to install the App on Devices you own or control and to use the Service to operate your second number and AI receptionist.

You may not:

reverse engineer, decompile, or attempt to extract source code, except where a law gives you a non-waivable right;
scrape, crawl, or bulk-harvest the Service or other users’ numbers;
resell, rent, or provide the number or minutes as if you were a telecommunications carrier, aggregator, or wholesale provider;
use the Service for unlawful robocalling, auto-dialed spam, or SHAFT content that violates carrier rules;
interfere with or bypass technical limits, STIR/SHAKEN, spam filters, or usage caps;
use the Service if you are under 18.

You may use the Service for lawful business and professional communications. That is the intended use.

8. Your Account

You must provide accurate registration information and keep it current. You are responsible for credentials, Devices, and all activity on your account, including calls, SMS, and receptionist rules. Notify info@2line.ai promptly if you believe the account is compromised. We may reclaim or change numbers when required by law, a carrier, or Telnyx, or if the account is dormant or in breach.

9. Fees and Payment; automatic renewal

Paid plans are billed in advance through the Apple App Store (In-App Purchase), as shown at checkout. Subscriptions renew automatically until you cancel.

Cancel through the App Store or in-app account settings, as applicable. Cancel before the renewal date to avoid the next charge. We do not provide prorated refunds except where a store’s rules or applicable law require it. Apple, not 2Line AI LLC, handles refunds for App Store purchases, under Apple’s policies.

Fees exclude taxes, which you are responsible for unless collected at checkout. Failed payment may result in suspension of the number and receptionist.

10. Your Content

“Your Content” includes calls, recordings, transcripts, summaries, SMS, voicemail, greetings, and receptionist rules. We may store and process Your Content as needed to provide the Service (including AI transcription and summaries) as described in the Privacy Policy.

You are responsible for Your Content and for having the rights and consents needed to record, transcribe, and message. We may delete Your Content according to retention settings or after account closure. We are not obligated to back up Your Content. Export anything you need to keep.

You grant 2Line AI LLC a limited license to host, transcribe, summarize, transmit, and display Your Content solely to operate the Service for you.

Recording is optional and off by default. You enable it in the App. When you turn recording on, you consent to 2Line AI LLC recording, storing, transcribing, and summarizing calls on that line for your account.

Callers hear an audio disclosure whenever recording is on. We play that disclosure because some U.S. states require all-party consent. The disclosure does not replace your own legal obligations.

You represent that you have authority to record on that line (for example, it is your business line) and that you will comply with the federal Telephone Consumer Protection Act where it applies, state recording laws, and any industry rules. Do not enable recording unless you have that authority. We are not your lawyer; you are responsible for your compliance.

12. SMS Program Terms

These SMS Program Terms apply to 2Line.AI program messages. They are posted on this full public page (https://2line.ai/terms), not in a popup.

Brand: 2Line.AI
Legal entity: 2Line AI LLC
Product description: 2Line.AI is a U.S. business tool that provides a second phone number and an AI receptionist (24/7 answering, optional recording, transcription, and summaries).
Message types: account and service notifications about your second number; missed-call alerts and call-summary alerts when you enable those alerts. This program is account / customer-care SMS only.
Frequency: Message frequency varies.
Rates: Message and data rates may apply.
HELP: Reply HELP or email info@2line.ai.
STOP: Reply STOP to opt out of program SMS. You will receive a confirmation. Two-way texts on your 2Line number are unchanged.
Privacy Policy: https://2line.ai/privacy
Terms: https://2line.ai/terms
Consent is not a condition of purchase.

Opt-in. SMS consent is collected by an SMS-only checkbox in the App. It is not combined with email or phone-call consent. You may use calling and the second number without opting in to program SMS. After opt-in we send a confirmation text.

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes. We share SMS opt-in and consent status only with the providers that deliver 2Line.AI program messages (Telnyx, wireless carriers, and similar messaging vendors), and only to deliver those messages. We do not share SMS opt-in or consent status for any other purpose.

STOP ends program SMS only (account/service notices and missed-call or summary alerts). It does not end two-way texts on your 2Line number.

Two-way texts you exchange with your own callers on the 2Line number are Your Content. You must have any consent those messages require.

Carriers are not liable for delayed or undelivered messages.

13. Conduct / acceptable use

You will not use the Service to:

send spam or unsolicited bulk SMS or voice campaigns;
place unlawful robocalls or violate the TCPA, Telemarketing Sales Rule, or state calling laws on outbound calls you initiate (that compliance is your responsibility);
transmit illegal content, malware, or content that infringes others’ rights;
impersonate another person or business in an unlawful way, or spoof caller ID except as allowed for your own 2Line number;
harass, threaten, or exploit any person;
probe, bypass, or overload our systems, Telnyx, or carriers;
use the Service if you are under 18.

We may suspend traffic that carriers flag as spam. You remain responsible for how you and your staff use the line.

14. Intellectual property

The Service, App, 2Line.AI name and logo, and our software, models’ outputs we supply as product UI, and documentation are owned by 2Line AI LLC or its licensors. These Terms do not transfer ownership. You keep ownership of Your Content. Feedback is handled in Section 16.

15. Third-party services

The Service depends on Telnyx (voice and SMS), Vercel (website hosting), Cloudflare (DNS), Apple (App Store distribution and In-App Purchase), and third-party AI processors (transcription, summarization, and receptionist replies). Those parties have their own terms. We are not liable for their outages, policies, or acts. You must comply with applicable third-party terms when using the App, including your wireless data agreement (the App uses data and VoIP).

16. Feedback

If you send ideas or suggestions, you grant 2Line AI LLC a worldwide, royalty-free, irrevocable license to use them without restriction or compensation.

17. Term and termination

These Terms last until you or we end them. You may close your account in the App or by emailing info@2line.ai.

We may suspend or terminate immediately for breach, fraud, illegal use, non-payment, carrier demand, or legal risk. We may also discontinue the Service with reasonable notice where practical.

On termination, your license ends, the number may be released, and Your Content will be deleted according to the Privacy Policy. Sections that by their nature should survive (including 5–6, 10–11, 14, 16, 18–23) survive.

18. Indemnification

You will defend and indemnify 2Line AI LLC and its officers, members, and providers against claims, damages, and reasonable attorneys’ fees arising from: (a) Your Content; (b) your use of the Service, including outbound calling and SMS; (c) your failure to obtain recording or messaging consent; (d) your violation of these Terms or law; or (e) your business’s use of the AI receptionist.

19. Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, 2LINE AI LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

The AI receptionist can err. Transcripts and summaries may be incomplete or wrong. The Service is not a human receptionist, not a licensed professional (legal, medical, or otherwise), and not for emergencies. You must review outputs before relying on them.

We do not warrant uninterrupted calling, SMS delivery, or 911 access.

20. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, 2LINE AI LLC AND ITS PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF THE SERVICE OR THESE TERMS IS LIMITED TO THE GREATER OF (A) THE FEES YOU PAID TO 2LINE AI LLC FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM OR (B) $100.

Some states do not allow certain limitations; in those states, our liability is limited to the fullest extent permitted.

21. App Merchants; Apple-specific EULA terms

If you download the App from the Apple App Store, Apple is not a party to these Terms and is not responsible for the App, except as Apple’s terms require.

Apple. If you download the App from the Apple App Store or use it on iOS:

Acknowledgement. These Terms are between you and 2Line AI LLC only, not Apple Inc. (“Apple”). 2Line AI LLC, not Apple, is solely responsible for the App and its content. If any other term is less restrictive than this Section 21 as to iOS, this Section 21 controls for iOS.
Scope of license. The license is non-transferable and limited to use on Apple-branded Devices you own or control, as permitted by the App Store Usage Rules and Apple’s Licensed Application End User License Agreement.
Maintenance and support. Apple has no obligation to furnish maintenance or support.
Warranty. If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the App to you. To the maximum extent permitted by law, Apple has no other warranty obligation. Any other claims are 2Line AI LLC’s responsibility.
Product claims. 2Line AI LLC, not Apple, is responsible for addressing claims relating to the App or your possession and use of it, including product liability, failure to conform to legal requirements, and consumer-protection or privacy claims.
Intellectual property. If a third party claims the App infringes its intellectual property, 2Line AI LLC, not Apple, is solely responsible for the investigation, defense, settlement, and discharge of that claim.
Legal compliance. You represent that you are not in an embargoed region and not on a U.S. prohibited-parties list.
Third-party terms. You must comply with applicable third-party terms (including your wireless data agreement) when using this VoIP App.
Contact. Questions, complaints, or claims: info@2line.ai.

Third-party beneficiary. You and 2Line AI LLC acknowledge and agree that Apple, and Apple’s subsidiaries, are third-party beneficiaries of these Terms. Upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.

22. Arbitration Agreement

This Section 22 applies to U.S. users. It is governed by the Federal Arbitration Act.

Informal resolution first. Before filing, email info@2line.ai with “Dispute” in the subject, your account email, and a description of the claim. We will try to resolve it within 30 days.

Arbitration. If we do not resolve it, either party may start binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. One arbitrator. English. Seat in the county of your U.S. billing address, or by video/phone if the rules allow. The arbitrator may award individual relief a court could award.

Class waiver. YOU AND 2LINE AI LLC MAY BRING CLAIMS ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, NOT AS A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate claims without both parties’ consent.

Small-claims carve-out. Either party may bring an individual action in small-claims court.

IP carve-out. Either party may seek injunctive or other equitable relief in court for infringement or misappropriation of intellectual property.

30-day opt-out. You may opt out of this Arbitration Agreement by emailing info@2line.ai within 30 days of first accepting these Terms, with the subject “Arbitration Opt-Out,” your name, account email, and a clear statement that you opt out. Opting out does not affect any other part of these Terms.

If this Section 22 is found unenforceable as to a particular claim, that claim (and only that claim) may proceed in court; the class waiver still applies to the extent allowed.

23. Miscellaneous

Entire agreement. These Terms, the Privacy Policy, and in-app consents (including recording and SMS) are the entire agreement and supersede prior terms for the Service.

Survival. Sections 5, 6, 10, 11, 14, 16, 18–23 survive termination.

Governing law. These Terms are governed by the laws of the United States, excluding conflict-of-law rules, without prejudice to the FAA’s application to Section 22.

Severability. If a provision is unenforceable, it is modified to the minimum extent necessary, and the rest remains in effect.

Headings are for convenience only.

No waiver. A failure to enforce a provision is not a waiver.

Electronic communications. You consent to receive notices electronically (email, in-app, or SMS if you opted in). Notices to us must go to info@2line.ai.

Force majeure. We are not liable for delay or failure caused by events beyond our reasonable control, including internet or carrier outages, Telnyx or Cloudflare interruptions, labor disputes, government action, or natural disaster.

Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, reorganization, or sale of assets.

California consumer complaints (Civil Code § 1789.3). California users may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N-112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

Export control. You will not use or export the App except as allowed by U.S. export laws and the laws of the jurisdiction in which you obtained it.

Notices. We may post notices on https://2line.ai or send them to your account email. Legal notices to us: info@2line.ai.

24. Contact

Contact us: info@2line.ai