Get your number
Missed call text back

Missed a call? They get a text right away

When you miss a call on your 2Line number, the caller gets a text from your business within moments, so they wait for you instead of calling the next company. You write the message once, and it can include your booking link.

Pick your numberSee pricing
2Line.AI app: Missed call text back
Why it matters

What you get

A missed call is often a customer with a question and a short list of names. If nobody answers, they call the next one.

A quick text from your business tells them they've been heard and gives them something to reply to. With 2Line.AI it goes out on its own, from your business number, while you're still on the job.

Your words

Write the text once. 2Line fills in your business name, the caller's first name when it knows it, and your booking link.

Personal when it helps

If they left a voicemail, Mia by 2Line.AI can tailor the text to what they asked about.

One text, not a flood

Each caller gets at most one missed-call text a day on each line, and never if they're blocked or likely spam.

After Mia, a next step

If Mia took the call, the caller gets one “what happens next” text instead, never both.

Step by step

How missed-call text back works

  1. 1A call goes unansweredYou didn't pick up and Mia didn't take it. Missed calls and ring time cost nothing.
  2. 22Line checks who it isNo text goes to blocked or likely-spam numbers, or to anyone who already got one from that line today.
  3. 3The text is writtenYour message with the business name, first name and booking link filled in. With “Mia tailors it” on, she uses what they said in a voicemail or past texts.
  4. 4It goes out on your timingRight away, or after 1, 2, 5 or 15 minutes if you often call back fast.
  5. 5Replies land in your InboxThe conversation sits with the caller's number, ready for you to answer.
What it looks like

A missed call, a tailored text and a booked job

A made-up example. Mia used what the caller said in their voicemail.

Your business: Hi Alan, sorry we missed you at Summit Roofing. Got your message about the leak over the porch. Reply here and we'll get right back to you.
Customer: Thanks. It's dripping onto the front steps. Any chance today?
Your business: Yes, I can be there by 4. What's the address?
Customer: 88 Birch Lane. See you at 4.
Who uses it

Who missed-call text back helps most

Roofers

Storm-day callers get a text before they move on to the next roofer on the list.

2Line.AI for roofers

Locksmiths

Someone locked out wants an answer now. Send the text right away so they know you're coming.

2Line.AI for locksmiths

Garage Door Repair

A stuck door is a same-day job, and the text holds the customer while you finish the one you're on.

2Line.AI for garage door repair

Auto Detailers

Your booking link in the text lets callers pick a time without waiting for a call back.

2Line.AI for auto detailers
In the app

Settings you control

Settings for missed-call text back in the 2Line.AI app
On or offOn by default. It covers calls that you and Mia both miss.
MessageYour own words, with {business}, {first_name} and {booking_link} filled in for you.
Mia tailors itUses what the caller said in a voicemail or past texts to make the text specific.
After Mia takes a callSends one “what happens next” text instead, like “Ben will call you back about the faucet by 3 PM.”
ToNew callers only, or everyone except blocked numbers.
Send afterRight away, 1 minute, 2 minutes, 5 minutes or 15 minutes. You can also pick which lines it runs on.
Example only

What it costs

Say you miss 30 calls in a month and half the callers text back. That’s 345 credits. The cheapest way to cover it is three 150-credit packs ($4.99 each), $14.97 in all, on top of your plan. Your real use will differ.

Example credit cost for missed-call text back
30 missed callsFree
30 missed-call texts8 × 30 = 240 credits
15 replies7 × 15 = 105 credits
Total345 credits, covered by $14.97 in packs

Plans are $19.99 a month or $99.99 a year with a 3-day free trial, and start with 100 credits, once. Credits don’t refill each month; packs start at $4.99. See all rates.

Tips

Get more out of missed-call text back

  • Keep it to two short sentences: who you are and what happens next.
  • Name the business in the first words, so the caller knows who's texting.
  • Add your booking link only if you have a page where people can book.
  • Send right away for urgent trades. Use a 1 or 2 minute delay if you often call back straight away.
  • Don't promise a time in the template. Promise it in your reply, when you know you can keep it.
  • Need wording? Copy one of our missed-call text templates and make it yours.
Compared

What a missed caller gets

What a missed caller gets
FeatureMissed-call text backVoicemail onlyYou call back later
Hears from youWithin moments, by textOnly if they leave a messageWhen you get to it
Works while you're on a jobYes, on its ownYesNo
Caller can answer on their own timeYes, by replyNoOnly if they pick up
Cost on 2Line8 credits per text7 credits a minute8 credits a minute

Other options vary by carrier, phone and provider. Check theirs before you decide.

Read next

Meet Mia by 2Line.AI

The AI receptionist inside 2Line.AI: what she does on a call, what she costs and how she learns your business.

Read more

Missed Call Text Back Templates You Can Copy

Copy-ready missed call text back templates for trades, salons, real estate and more, plus tips to keep texts carrier-friendly and respect opt-outs.

Read the guide

How Contractors Can Stop Losing Jobs to Missed Calls

Practical ways plumbers, electricians, HVAC techs and other trades can answer more calls on the job: text back, AI answering, booking and follow-ups.

Read the guide

2Line.AI vs Quo (formerly OpenPhone)

2Line.AI vs Quo (formerly OpenPhone): how the AI answering, pricing, booking and texting compare for solo owners and small teams.

Compare

2Line.AI vs Google Voice

Compare 2Line.AI and Google Voice for a business phone number: AI receptionist, appointment booking, missed-call text back, pricing and setup.

Compare

Goes well with

Appointment booking

Callers book appointments with Mia inside your business hours. Confirmations, reminder texts (reply C or R) and review requests after the job.

Learn more

Business texting

Send texts and pictures from your 2Line business number. Carrier-registered (A2P 10DLC), quotes, On my way texts and reminders built in.

Learn more

AI receptionist

An AI receptionist that answers your calls in your business name, takes details, books appointments and texts you a summary. From $19.99 a month.

Learn more

All features

Everything 2Line.AI does, grouped by answering, numbers, texting, and calls and voicemail.

See all

Questions about missed-call text back

What does a missed-call text cost?
It's a normal text: 8 credits. The missed call itself is free.
Can I turn it off for some callers?
Yes. Send it to new callers only, pick which lines it runs on, or turn it off. Blocked and likely-spam numbers never get it.
Does it work after hours?
Yes. It goes out whenever a call is missed.
Will a caller get two texts if Mia answered?
No. After a Mia call they get one “what happens next” text, and the missed-call text isn't sent.
How often can the same person get it?
At most once a day from each line, however many times they call.
Why didn't a caller get my text?
Usually because they're blocked or likely spam, already got one today, Mia took the call, texting on a new number is still registering, or you're out of credits.

Get your second number today.

Yearly comes with 3 days free. $19.99 a month or $99.99 a year.

Pick your number
iPhone, coming soonApp StoreGet it onGoogle Play