Keep the shop phone answered while your techs are under cars.
2Line.AI gives independent auto repair shops a second business number on the phone they already carry. Mia by 2Line.AI answers when everyone's under a car, takes the year, make and model, what the car is doing and when they can drop it off, and books the drop-off. Shop and towing lines can run side by side in one app.
“Thanks for calling QuickFix Auto Repair, this is Mia. Are you calling about a repair or checking on your car?”
Your techs are under cars and the front desk phone rings out.
What Mia asks your callers
- Year, make and model
- What the car is doing
- When they can drop it off
- Whether they need a ride
Breakdowns and tow requests go to you or your towing line.
What a busy day looks like for a mechanic
It's Monday morning at your two-bay shop in Dallas, both lifts are full and you're torquing lug nuts when the phone rings. Mia takes a brake squeal on an F-150 and books a Thursday drop-off. The next caller asks whether their Accord is ready, so she notes the name and car for you. At your next break you text the Accord owner from the shop number, and the F-150 is already on Thursday's list.
A made-up example. Names and places are fictional.
How Mia handles a call for auto repair shops
An example of a call to a fictional business. Mia uses your greeting, your questions and your rules, and you can take the call any time with Hand to me.
After the call: the caller gets one “what happens next” text, and you get the slip above.
The calls auto repair shops get, and what Mia does with each
Brakes, noises or vibrations
Mia gets the year, make and model and what the car is doing, then books a drop-off.
Check engine light
She asks whether it's flashing or steady and how the car drives, then books a diagnostic.
Is my car ready?
She notes the name and vehicle, and you reply by text from the shop number.
Price on an oil change or tires
She shares the prices you taught her and can text a quote.
Broken down, needs a tow
Breakdowns go to you or your towing line.
Parts reps and warranty robocalls
Sales calls go to voicemail, and likely spam is labeled before it rings.
You choose when Mia answers: always, after hours, or only when you don’t pick up. Take any call yourself with Hand to me.
What to teach Mia as a mechanic
Mia drafts this from your business name or website. Check each item, put in your own prices and rules, and change any of it later in the app.
Before your first call
- The services you do, and makes you specialize in or avoid
- Your diagnostic fee and common prices
- Drop-off times, and whether you offer a shuttle or loaner
- Urgent rules: breakdowns, tow requests, a customer stranded
- Your shop hours, including Saturdays
- Whether customers can wait at the shop
What it costs
Say Mia answers 40 calls for you in a month, about 2 minutes each. That’s 4,200 credits. The cheapest way to cover it is two 150-credit packs ($4.99 each) and one 4,000-credit pack ($59.99), $69.97 in all, on top of your plan. Your real calls will differ.
| Mia, 2 minutes | 48 × 2 = 96 credits |
|---|---|
| AI summary | 1 credit |
| “What happens next” text to the caller | 8 credits |
| Each call | 105 credits |
| 40 calls | 4,200 credits, about $69.97 in packs |
| If you answer yourself | 8 credits a minute, so a 2-minute call is 16 credits. Missed calls and ring time are free. |
Plans are $19.99 a month or $99.99 a year. Your plan’s 100 starter credits (once) cover about 2 minutes of Mia, or 12 minutes of calls you answer yourself. Credits don’t refill each month; you add a pack when you need one. See all rates.
Set up in 4 steps
- 1Pick your numberChoose from 4 local US numbers with area codes near you. It rings in the 2Line.AI app on the phone you already have.
- 2Start your plan$19.99 a month, or $99.99 a year with a 3-day free trial. Your plan starts with 100 credits, once.
- 3Teach Mia your tradeType your business name or website. Mia drafts your greeting, hours, services and prices for you to check. Tell her what counts as urgent, for example: breakdowns and tow requests go to you or your towing line.
- 4Turn on notificationsSo you see each slip the moment a call ends, and urgent calls reach you. Then make a test call to hear Mia.
Phone and follow-up tips for auto repair shops
- 1
Get year, make and model every time
It's the first thing you need for parts and pricing. Teach Mia to ask before anything else, and the slip will always have it.
- 2
Text when the car is ready
A short text saves a back-and-forth phone call. Send it from your shop number in the 2Line.AI app, and the reply lands in the same thread.
- 3
Give towing its own line
A second line for towing keeps stranded drivers separate from service questions, for 300 credits a month.
- 4
Keep your Google hours exact
Drivers check hours before they head over. Make sure your Google Business Profile matches the business hours you set in the app, including Saturdays.
- 5
Ask for the review at pick-up
Tap Job done when the customer drives away happy. The review request reaches them before the day's over.
What auto repair shops use most
Multiple lines
2Line.AI can run several US numbers in one app. Each line has its own label, color, greeting, hours and settings for Mia, the built-in AI receptionist, and every call and text shows which line it came in on.
Learn moreAppointment booking
Mia books appointments during the call, inside the business hours you set, and texts the caller a confirmation. Reminders go out before the visit, and customers reply C to confirm or R to reschedule.
Learn moreBusiness texting
2Line.AI lets you text and send pictures from your business number, registered with US carriers for business messaging. Quick actions send quotes, On my way texts with your arrival time, reminders and review requests.
Learn moreRead next
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CompareQuestions
Can I run a towing line and a shop line?
Can customers ask if their car is ready?
Can Mia tell customers how much a repair will cost?
Can Mia book drop-offs only in the morning?
Can I send photos of a worn part to the customer?
How much does 2Line.AI cost for auto repair shops?
Stop losing calls on the job.
Yearly comes with 3 days free. $19.99 a month or $99.99 a year.
Pick your number