Grooming appointments booked while there's a wet dog on the table.
2Line.AI gives pet groomers and mobile grooming vans a second business number on the phone they already carry. Mia by 2Line.AI answers while you're mid-bath, asks the breed, size, coat condition and temperament, books the groom into your hours and sends owners a reminder they answer C or R.
“Thanks for calling Happy Paws Grooming, this is Mia. Who are we pampering today?”
You can't answer with a wet dog on the table, and owners book whoever picks up first.
What Mia asks your callers
- Breed and size
- Last groom and any matting
- Temperament around strangers
- The service and preferred day
Owners running late for pick-up come to you.
What a busy day looks like for a groomer
You've got a nervous doodle on the table in Denver and both hands full of clippers when the phone rings. The owner of Biscuit, a 50-pound doodle who hasn't been groomed in three months, wants a bath and haircut. Mia asks about matting and how Biscuit does with strangers, then books Friday at 10 AM. The slip tells you to plan extra time for de-matting, so you aren't surprised on Friday morning.
A made-up example. Names and places are fictional.
How Mia handles a call for pet groomers
An example of a call to a fictional business. Mia uses your greeting, your questions and your rules, and you can take the call any time with Hand to me.
After the call: the caller gets one “what happens next” text, and you get the slip above.
The calls pet groomers get, and what Mia does with each
Bath and haircut
Mia asks the breed, weight and last groom, then books a slot.
Matted coat
She notes how matted the coat is, so you can plan time or a shave-down talk.
Nail trim only
She books a quick visit and takes the pet's name.
Owner running late for pick-up
Pick-up calls come to you.
Price for a large breed
She shares your price ranges by size and can text a quote.
Pet food or supply sales
Sales calls go to voicemail.
You choose when Mia answers: always, after hours, or only when you don’t pick up. Take any call yourself with Hand to me.
What to teach Mia as a groomer
Mia drafts this from your business name or website. Check each item, put in your own prices and rules, and change any of it later in the app.
Before your first call
- Services: full groom, bath only, nails, de-shedding, puppy intro
- Price ranges by size and coat
- Your rules on matting, aggression and vaccines
- Breeds or sizes you don't take
- Salon or mobile, and your service area if mobile
- Drop-off and pick-up times
What it costs
Say Mia answers 25 calls for you in a month, about 2 minutes each. That’s 2,625 credits. The cheapest way to cover it is one 4,000-credit pack ($59.99), on top of your plan. Your real calls will differ.
| Mia, 2 minutes | 48 × 2 = 96 credits |
|---|---|
| AI summary | 1 credit |
| “What happens next” text to the caller | 8 credits |
| Each call | 105 credits |
| 25 calls | 2,625 credits, about $59.99 in packs |
| If you answer yourself | 8 credits a minute, so a 2-minute call is 16 credits. Missed calls and ring time are free. |
Plans are $19.99 a month or $99.99 a year. Your plan’s 100 starter credits (once) cover about 2 minutes of Mia, or 12 minutes of calls you answer yourself. Credits don’t refill each month; you add a pack when you need one. See all rates.
Set up in 4 steps
- 1Pick your numberChoose from 4 local US numbers with area codes near you. It rings in the 2Line.AI app on the phone you already have.
- 2Start your plan$19.99 a month, or $99.99 a year with a 3-day free trial. Your plan starts with 100 credits, once.
- 3Teach Mia your tradeType your business name or website. Mia drafts your greeting, hours, services and prices for you to check. Tell her what counts as urgent, for example: owners running late for pick-up come to you.
- 4Turn on notificationsSo you see each slip the moment a call ends, and urgent calls reach you. Then make a test call to hear Mia.
Phone and follow-up tips for pet groomers
- 1
Ask about the last groom
Time since the last groom tells you how much matting to expect. Have Mia ask on every call, and plan extra time on the slip.
- 2
Ask about temperament up front
A dog that's nervous with strangers needs a calmer slot. Knowing ahead keeps you and the dog safe.
- 3
Text owners when their pet is ready
A short text from your 2Line number means owners arrive on time. Add a photo of the finished groom, and the owner sees the result before they arrive.
- 4
Book the next groom before they leave
Most coats need regular care. Book the next appointment at pick-up so the reminder goes out on its own.
- 5
Ask for a review after a great groom
Tap Job done when the owner picks up. The review request lands while they're showing everyone the new haircut.
What pet groomers use most
Appointment booking
Mia books appointments during the call, inside the business hours you set, and texts the caller a confirmation. Reminders go out before the visit, and customers reply C to confirm or R to reschedule.
Learn moreMissed call text back
When you miss a call on your 2Line number, the caller gets a text from your business within moments, so they wait for you instead of calling the next company. You write the message once, and it can include your booking link.
Learn moreBusiness texting
2Line.AI lets you text and send pictures from your business number, registered with US carriers for business messaging. Quick actions send quotes, On my way texts with your arrival time, reminders and review requests.
Learn moreRead next
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CompareQuestions
Can I set different lengths for big and small dogs?
Can I text owners when their dog is ready?
Do owners get reminders?
Can Mia ask about vaccines?
Can I text owners a photo of their pet?
Can mobile groomers send an arrival time?
How much does 2Line.AI cost for pet groomers?
Stop losing calls on the job.
Yearly comes with 3 days free. $19.99 a month or $99.99 a year.
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